*{font-family:Montserrat,"sans-serif";margin:0;padding:0}:root{--portal-ink:oklch(0.23 0.04 300);--portal-muted:oklch(0.49 0.04 300);--portal-subtle:oklch(0.61 0.03 300);--portal-border:oklch(0.9 0.018 300);--portal-bg:oklch(0.975 0.01 300);--portal-surface:oklch(1 0 0);--portal-sidebar:oklch(0.3 0.085 300);--portal-sidebar-muted:oklch(0.82 0.035 300);--portal-primary:oklch(0.57 0.19 300);--portal-primary-dark:oklch(0.46 0.16 300);--portal-primary-soft:oklch(0.95 0.045 300);--portal-success:oklch(0.47 0.15 154);--portal-success-soft:oklch(0.94 0.045 154);--portal-warning:oklch(0.52 0.14 74);--portal-warning-soft:oklch(0.95 0.055 82);--portal-danger:oklch(0.48 0.19 25);--portal-danger-soft:oklch(0.95 0.04 25);--portal-shadow:0 12px 30px #462a5b17;--portal-shadow-sm:0 2px 8px #462a5b0f;--portal-radius:14px;--portal-radius-sm:10px;--portal-z-sidebar:10;--portal-z-topbar:20}*{box-sizing:border-box}#root,body,html{min-height:100%}#root:has(.portal-shell),.bg-wrapper:has(.portal-shell),body:has(.portal-shell),html:has(.portal-shell){height:100dvh;min-height:0;overflow:hidden}body{background:oklch(.975 .01 300);background:var(--portal-bg);color:oklch(.23 .04 300);color:var(--portal-ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:16px;margin:0}button,input,textarea{font:inherit}a,button,label{-webkit-tap-highlight-color:transparent}a{color:inherit}.portal-shell{align-items:flex-start;background:oklch(.975 .01 300);background:var(--portal-bg);height:100dvh;max-height:100dvh;overscroll-behavior:none;width:100%}.portal-shell,.portal-sidebar{display:flex;min-height:0;overflow:hidden}.portal-sidebar{align-self:flex-start;background:oklch(.3 .085 300);background:var(--portal-sidebar);color:#fff;flex:0 0 232px;flex-direction:column;height:100%;max-height:100%;padding:25px 16px 18px;position:relative;width:232px;z-index:10;z-index:var(--portal-z-sidebar)}.portal-brand{grid-gap:2px;align-content:center;display:grid;gap:2px;min-height:47px;padding:0 10px 26px}.portal-brand-wordmark{color:#fff;font-size:21px;font-weight:800;letter-spacing:.01em}.portal-brand-caption{color:oklch(.82 .035 300);color:var(--portal-sidebar-muted);font-size:9px;font-weight:700;letter-spacing:.14em;text-transform:uppercase}.portal-nav{grid-gap:8px;display:grid;gap:8px;margin-top:12px}.portal-nav-item{align-items:center;appearance:none;background:#0000;border:0;border-radius:10px;color:oklch(.82 .035 300);color:var(--portal-sidebar-muted);cursor:pointer;display:flex;font-size:14px;font-weight:600;gap:12px;min-height:46px;padding:0 13px;text-align:left;text-decoration:none;transition:background-color .18s ease-out,color .18s ease-out;width:100%}.portal-nav-item svg{stroke-width:1.8;flex:0 0 auto;height:19px;width:19px}.portal-nav-item:focus-visible,.portal-nav-item:hover{background:#ffffff14;color:#fff}.portal-nav-item--active{background:oklch(.57 .19 300);background:var(--portal-primary);box-shadow:0 8px 18px #00000021;color:#fff}.portal-nav-item--active:focus-visible,.portal-nav-item--active:hover{background:oklch(.46 .16 300);background:var(--portal-primary-dark)}.portal-sidebar-bottom{grid-gap:18px;display:grid;gap:18px;margin-top:auto}.portal-help-card{grid-gap:8px;background:#ffffff0a;border:1px solid #ffffff1f;border-radius:12px;display:grid;gap:8px;padding:15px}.portal-help-card strong{font-size:13px}.portal-help-card span{color:oklch(.82 .035 300);color:var(--portal-sidebar-muted);font-size:12px;line-height:1.5}.portal-help-card a{color:#fff;font-size:12px;font-weight:700;text-decoration:underline;text-underline-offset:3px;width:fit-content}.portal-account-chip{align-items:center;display:flex;gap:10px;padding:0 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32px;position:relative;z-index:20;z-index:var(--portal-z-topbar)}.portal-breadcrumbs,.portal-topbar-status{align-items:center;color:oklch(.49 .04 300);color:var(--portal-muted);display:flex;font-size:14px;gap:9px;min-width:0}.portal-breadcrumbs svg{color:oklch(.61 .03 300);color:var(--portal-subtle);flex:0 0 auto;width:16px}.portal-breadcrumbs strong{color:oklch(.23 .04 300);color:var(--portal-ink);font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.portal-topbar-status{color:oklch(.47 .15 154);color:var(--portal-success);flex:0 0 auto;font-size:12px;font-weight:700}.portal-topbar-status svg{height:17px;width:17px}.message-role,.portal-role-pill{align-items:center;background:oklch(.95 .045 300);background:var(--portal-primary-soft);border-radius:999px;color:oklch(.46 .16 300);color:var(--portal-primary-dark);display:inline-flex;font-size:11px;font-weight:700;width:fit-content}.portal-role-pill{margin-left:8px;padding:6px 9px}.portal-content{grid-gap:24px;align-items:start;display:grid;flex:1 1 auto;gap:24px;grid-template-columns:minmax(0,1fr) 320px;height:auto;margin:0 auto;max-height:calc(100dvh - 68px);min-height:0;overflow:hidden;overscroll-behavior:none;padding:18px 32px 24px;width:min(100%,1480px)}.portal-content.portal-content--access{grid-template-columns:minmax(0,1fr)}.portal-access-column{display:flex;flex-direction:column;gap:12px;height:100%;min-height:0;min-width:0;overflow:hidden}.portal-back-action{align-items:center;background:#0000;border:0;border-radius:7px;color:oklch(.46 .16 300);color:var(--portal-primary-dark);cursor:pointer;display:inline-flex;font-size:12px;font-weight:800;gap:7px;min-height:32px;padding:4px 8px;width:fit-content}.portal-back-action:focus-visible,.portal-back-action:hover{background:oklch(.95 .045 300);background:var(--portal-primary-soft);outline:none}.portal-access-panel{background:oklch(1 0 0);background:var(--portal-surface);border:1px solid oklch(.9 .018 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.04 300);color:var(--portal-ink);font-size:13px}.access-person-copy small,.access-person-copy span{color:oklch(.49 .04 300);color:var(--portal-muted);font-size:12px}.access-person-copy small{color:oklch(.61 .03 300);color:var(--portal-subtle)}.portal-empty-participants{color:oklch(.49 .04 300);color:var(--portal-muted);font-size:13px;margin:0;padding:28px 2px}.participant-status--assigned{color:oklch(.46 .16 300);color:var(--portal-primary-dark)}.invite-modal-backdrop{background:#361d4c75;display:grid;inset:0;padding:20px;place-items:center;position:fixed;z-index:40}.invite-modal{grid-gap:16px;background:oklch(1 0 0);background:var(--portal-surface);border:1px solid oklch(.9 .018 300);border:1px solid var(--portal-border);border-radius:14px;border-radius:var(--portal-radius);box-shadow:0 12px 30px #462a5b17;box-shadow:var(--portal-shadow);display:grid;gap:16px;padding:24px;width:min(100%,460px)}.invite-modal-heading{align-items:flex-start;display:flex;gap:16px;justify-content:space-between}.invite-modal-heading h2{color:oklch(.23 .04 300);color:var(--portal-ink);font-size:18px;margin:0}.modal-close-button{background:#0000;border:0;border-radius:8px;color:oklch(.49 .04 300);color:var(--portal-muted);cursor:pointer;display:inline-grid;flex:0 0 auto;height:36px;place-items:center;width:36px}.modal-close-button:focus-visible,.modal-close-button:hover{background:oklch(.95 .045 300);background:var(--portal-primary-soft);color:oklch(.46 .16 300);color:var(--portal-primary-dark);outline:none}.invite-modal-description{color:oklch(.49 .04 300);color:var(--portal-muted);font-size:13px;line-height:1.5;margin:-6px 0 0}.invite-participant-form{grid-gap:14px;display:grid;gap:14px}.invite-participant-form label{grid-gap:6px;color:oklch(.49 .04 300);color:var(--portal-muted);display:grid;font-size:12px;font-weight:700;gap:6px}.invite-participant-form input{background:oklch(.975 .01 300);background:var(--portal-bg);border:1px solid oklch(.9 .018 300);border:1px solid var(--portal-border);border-radius:8px;color:oklch(.23 .04 300);color:var(--portal-ink);min-height:42px;outline:none;padding:8px 11px;width:100%}.invite-participant-form input:focus{border-color:oklch(.57 .19 300);border-color:var(--portal-primary);box-shadow:0 0 0 3px oklch(.95 .045 300);box-shadow:0 0 0 3px var(--portal-primary-soft)}.invite-modal-actions{display:flex;gap:9px;justify-content:flex-end;padding-top:2px}.portal-context-column,.portal-thread-column{grid-gap:14px;display:grid;gap:14px;min-height:0;min-width:0}.portal-thread-column{grid-template-rows:minmax(0,1fr);height:100%;overflow:hidden}.conversation-card,.portal-card{background:oklch(1 0 0);background:var(--portal-surface);border:1px solid oklch(.9 .018 300);border:1px solid var(--portal-border);border-radius:14px;border-radius:var(--portal-radius);box-shadow:0 2px 8px #462a5b0f;box-shadow:var(--portal-shadow-sm)}.portal-card-kicker,.ticket-eyebrow{color:oklch(.61 .03 300);color:var(--portal-subtle);font-size:11px;font-weight:800;letter-spacing:.08em;margin:0 0 4px;text-transform:uppercase}.summary-top{align-items:center;display:flex;gap:10px;justify-content:space-between}.summary-top .ticket-eyebrow{margin:0}.summary-title{text-wrap:balance;color:oklch(.23 .04 300);color:var(--portal-ink);font-size:18px;letter-spacing:-.01em;line-height:1.25;margin:8px 0 0}.summary-divider{background:oklch(.9 .018 300);background:var(--portal-border);height:1px;margin:16px 0}.ticket-progress.ticket-progress--vertical{align-items:stretch;flex-direction:column;gap:10px;list-style:none;margin:14px 0 0;padding:14px 0 0}.ticket-progress--vertical .progress-step{align-items:center;display:flex;gap:10px;min-width:0;text-align:left}.ticket-meta-row{color:oklch(.49 .04 300);color:var(--portal-muted);display:flex;flex-wrap:wrap;font-size:13px;gap:8px;margin-top:6px}.tabular-figures{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.status-badge{align-items:center;border-radius:999px;display:inline-flex;flex:0 0 auto;font-size:12px;font-weight:800;gap:7px;padding:7px 10px;white-space:nowrap}.participant-online-dot,.presence-label-dot,.status-badge-dot{background:currentColor;border-radius:50%;height:7px;width:7px}.status-badge--pending{background:oklch(.95 .055 82);background:var(--portal-warning-soft);color:oklch(.52 .14 74);color:var(--portal-warning)}.status-badge--answered{background:oklch(.94 .045 154);background:var(--portal-success-soft);color:oklch(.47 .15 154);color:var(--portal-success)}.status-badge--closed{background:oklch(.94 .012 300);color:oklch(.49 .04 300);color:var(--portal-muted)}.ticket-progress{align-items:center;border-top:1px solid oklch(.9 .018 300);border-top:1px solid var(--portal-border);display:flex;gap:8px;margin-top:15px;padding-top:12px}.progress-step{grid-gap:4px;color:oklch(.61 .03 300);color:var(--portal-subtle);display:grid;font-size:12px;font-weight:700;gap:4px;justify-items:center;min-width:96px;text-align:center}.progress-step-marker{background:oklch(.965 .008 300);border:1px solid oklch(.9 .018 300);border:1px solid var(--portal-border);border-radius:50%;color:oklch(.61 .03 300);color:var(--portal-subtle);display:grid;font-size:12px;font-weight:800;height:24px;place-items:center;width:24px}.progress-step--active,.progress-step--complete{color:oklch(.23 .04 300);color:var(--portal-ink)}.progress-step--complete .progress-step-marker{background:oklch(.47 .15 154);background:var(--portal-success);border-color:oklch(.47 .15 154);border-color:var(--portal-success);color:#fff}.progress-step--active .progress-step-marker{background:oklch(.57 .19 300);background:var(--portal-primary);border-color:oklch(.57 .19 300);border-color:var(--portal-primary);box-shadow:0 0 0 4px oklch(.95 .045 300);box-shadow:0 0 0 4px var(--portal-primary-soft);color:#fff}.conversation-card{display:flex;flex-direction:column;height:100%;min-height:0;overflow:hidden}.conversation-card-header{align-items:center;border-bottom:1px solid oklch(.9 .018 300);border-bottom:1px solid var(--portal-border);display:flex;gap:16px;justify-content:space-between;padding:20px 24px}.conversation-card-header h2,.portal-card h2{color:oklch(.23 .04 300);color:var(--portal-ink);font-size:16px;line-height:1.3;margin:0}.conversation-card-header .ticket-eyebrow{margin-bottom:5px}.message-count{color:oklch(.49 .04 300);color:var(--portal-muted);font-size:12px;font-weight:600;white-space:nowrap}.chat-area{background-color:oklch(.975 .01 300);background-image:linear-gradient(45deg,rgba(116,78,150,.028) 25%,#0000 0,#0000 75%,rgba(116,78,150,.028) 0),linear-gradient(45deg,rgba(116,78,150,.028) 25%,#0000 0,#0000 75%,rgba(116,78,150,.028) 0);background-position:0 0,18px 18px;background-size:36px 36px;flex:1 1;min-height:0;overflow-x:hidden;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable}.messages-container{display:flex;flex-direction:column;gap:16px;min-height:100%;padding:25px 24px 30px}.chat-area::-webkit-scrollbar{width:8px}.chat-area::-webkit-scrollbar-thumb{background:oklch(.82 .035 300);border:2px solid oklch(.975 .01 300);border-radius:999px}.empty-messages{grid-gap:8px;align-content:center;color:oklch(.49 .04 300);color:var(--portal-muted);display:grid;gap:8px;justify-items:center;min-height:260px;text-align:center}.empty-messages svg{color:oklch(.57 .19 300);color:var(--portal-primary);height:30px;margin-bottom:4px;width:30px}.empty-messages strong{color:oklch(.23 .04 300);color:var(--portal-ink);font-size:14px}.empty-messages span{font-size:13px;line-height:1.5;max-width:36ch}.message-wrapper{align-items:flex-start;animation:message-enter .22s ease-out both;display:flex;gap:10px;max-width:min(68%,640px)}.message-wrapper.receiver{align-self:flex-start;flex-direction:row}.message-wrapper.sender{align-self:flex-end;flex-direction:row-reverse;max-width:min(66%,640px)}.message-wrapper--continuation{margin-top:-10px}.message-wrapper.receiver.message-wrapper--continuation{margin-left:45px}.message-wrapper.sender.message-wrapper--continuation{margin-right:45px}.message-wrapper.message-wrapper--continuation:before{display:none}.message-wrapper:before{border-radius:50%;color:#fff;content:attr(data-normal);content:attr(data-initial);display:grid;font-size:11px;font-weight:800;height:34px;margin-top:22px;min-width:34px;place-items:center;width:34px}.message-wrapper.receiver:before{background:oklch(.57 .19 300);background:var(--portal-primary)}.message-wrapper.sender:before{background:oklch(.46 .16 300);background:var(--portal-primary-dark)}.message-area{display:flex;flex:1 1;flex-direction:column;gap:6px;min-width:0}.message-heading{align-items:center;display:flex;gap:8px;min-height:17px}.message-wrapper.sender .message-heading{justify-content:flex-end}.sender-name{color:oklch(.23 .04 300);color:var(--portal-ink);font-size:12px;font-weight:800;margin:0}.message-role{padding:3px 7px}.sender-msg{grid-gap:6px;background:oklch(1 0 0);background:var(--portal-surface);border:1px solid oklch(.9 .018 300);border:1px solid var(--portal-border);border-radius:10px;box-shadow:0 2px 7px #462a5b14;display:grid;gap:6px;overflow-wrap:anywhere;padding:12px 15px}.message-wrapper.receiver .sender-msg{background:oklch(.985 .006 300);border-color:oklch(.9 .012 300);border-top-left-radius:4px}.message-wrapper.sender .sender-msg{background:oklch(.57 .18 300);border-color:oklch(.5 .15 300);border-top-right-radius:4px}.sender-msg p{color:oklch(.23 .04 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